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The benefits of speech to text (Speech2text)
06-Mar-2019

The benefits of speech to text (Speech2text)


Speech to Text technology and its benefits

What is Speech to Text?      

Speech to Text (Speech2Text) is a technology that allows computers to interpret spoken audio and generate text from it. Originally, speech is recorded by the microphone and saved into computer in form of digital signals. Speech processing is a difficult field which is combination of digital signal processing and natural language processing. Many advance digital processing methods were leveraged to isolate syllabus and words.  Advancements of deep learning techniques recently has been boosting the accuracy of speech recognition in multiple languages.

Some of the most well-known applications of Speech to Text are voice searching feature in smartphones, voice interaction feature of virtual assistant software like Siri in iOS, Cortana in Windows, smart home devices like Amazon Echo and Alexa, Google Nest and Google Home... Speech recognition technologies open a new way of communication with computers or smart devices. Now people can speak to the devices and ask them to perform tasks using their own voice, rather than using control devices or pressing command buttons. So, what benefits that a company can gain from using Speech to Text, let’s discuss more in next section.

Benefits of Speech to Text

1. In the workplace

Speech to text has evolve into incorporating to increase working efficiency in simplifying tasks that need humans for completing. For example:

-          Ease of communication: Since it takes more time to type a sentence than speak it out, and it take more times to listen to a sentence than read in from text, if we can implement a communication system letting people input message by spoken voice and output as text, the workaround time for messaging inside the company will be reduced.

-          Less time inputting data: Data entry is a kind of tedious and error sensitive job. With speech to text feature, now your staffs can input data using their voice instead of typing words. By this way the inputting data time is significantly reduces, and the typing errors are eliminated as well.

-          Ease for searching documents: Now instead of typing searching keywords into the searching bar, you can ask the system do it by using voice commands.

-          Generating meeting transcripts: many meetings/discussions in companies need to be records in forms of audio or text documents. Speech to text can reduce the workload and errors of typist/secretaries by automated generating the transcripts for the meetings.

-          Automated question answer systems: In customer service centers, customers often call to ask frequent repeated questions, an automated question answer systems equipped by speech to text function can understand customer questions, query the databases to find out the answers and generate responding voice.

-          Voice message conversion and forwarding: After working hours, your company can still receive leave voice messages from customers. Instead of opening and listening to all leave messages in next morning, now you have Speech2text to convert these message into texts and send them right responsible units.

-          Understanding customer demographics for targeted marketing: Advance speech recognition models can accurately recognize customers gender, age and local accent. This detected information can be recorded and become valuable in targeted marketing campaigns.

2. In controlling digital services and robots

-          Smart virtual personal assistants like Alexa and Google Home obviously require verbal communication between humans and computers. Now you can ask the computers/smart devices to perform tasks by natural languages. Speech to text technology simplifies the way that people giving commands. It enables children, elderly and disabled people to control the smartphone/computers in easier way.

-          Smart home ecosystems equipped with IoT devices and virtual assistants always need a hand-free controlling system, speech recognition is one of the key technologies enable such kind of human-machine interaction.

-          Nowadays, talking to robot is a common activity. Sophia, the first citizen robot which can walk, talk and emote is the most trained robot to interact context-free with human. Many organizations even employ robot as receptionist or interviewers. This frictional feature is realized by speech recognition and text to speech technologies.

3. In education

A couple of language teaching applications use speech recognition as the core technology to response to learner’s speaking skill. In the same way, language assessment programs can be designed and implemented to be used in elementary schools. Those techniques now can replace teachers in evaluation students’ practice and correction pronunciation errors.

If you are persuaded with the benefits of Speech to Text and would like to leverage it in your company, SHAREWORK is the right choice. SHAREWORK provides Speech to Text services with low cost and plenty of fruitful features. You will receive results very quickly after the contract is signed. Certainly, with a working process equipped by Speech to Text functions, your business will achieve significant added values. For any question about Speech to Text services, contact us now: contact@upsharework.com. Follow our website to see more blogs at SHAREWORK.