SHAREWORK BLOG- Our thinkings shares the best knowledge

22 Oct 2020

CONTACT CENTER - AFTER-SALES CORE BUSINESS

Contact Center and how it influences on business

17 Aug 2020

DATA ENTRY: THE ATTRACTIVE JOB OPPORTUNITY

Currently, the form of outsourcing the companies for data entry is increasingly popular in Vietnam, especially Online Data Entry. Professional data entry processes significantly support entrepreneurs to ensure business continuity, save time, money, and provide a highly competitive advantage in the market.

23 Jul 2020

RPA: THE FACTOR THAT INCREASES THE COMPETITIVE ADVANTAGE FOR BUSINESSES IN THE DIGITAL AGE

Every business is eager to maximize its revenue and profit. To maintain this, competitive advantage will play a very important role. This is the point that helps businesses become different from competitors in the market. The competitive advantage that exists in the business will bring benefits such as cost advantage, bringing benefits far beyond that of competing products. Unlike technologies such as Blockchain, IoT or AI, RPA technology (Robotic Process Automation) is simple and people can easily apply it to their work. RPA when applied will be a tool to help us improve efficiency, increase productivity of businesses. In particular, for businesses that require automation and high technology processes, the application of RPA into production will give the company a competitive advantage and bring superior value.

29 Mar 2020

Application of Business Automation in Insurance Industry

Every day, the insurance industry deals with overflowing amounts of monotonous clerical jobs which results in reduced customer satisfaction and serious time sinks. In the course of handling day-to-day insurance operations like underwriting, claims processing, policy servicing, etc., insurers are flooded with overwhelming levels of routine, repetitive and operational tasks. This has contributed to rising costs and stalled growth in the insurance space. RPA in Insurance is well and truly touted to be the technology that significantly positions the industry as a whole to become more efficient and customer-focused.

24 Mar 2020

How Chatbot Can Help Your Business

A chatbot is artificial intelligence (AI) software that can simulate a conversation with a user in natural language through messaging applications, websites, mobile apps or through the telephone.

29 Oct 2019

The Benefits of Using HR Outsourcing and Staffing Company in Vietnam

Human resources management (HRM) is an important function for any company. HRM handle everything from recruitment and onboarding employees to managing benefits, developing training programs and overseeing compliance with employment rules and regulations. Although outsourcing HR might not be right for all businesses, there are some significant advantages to do so, especially when it comes to saving time and money.

18 Oct 2019

Telemarketing

Telemarketing is a very common form of marketing companies use to connect with potential customers of their products or services. Historically, telemarketing consisted of companies making telephone calls to existing or potential customers. With new technology, telemarketing has expanded to include video conferencing calls as well, although those are typically conducted with existing customers. Telemarketing is often used to try to sell a product or service, but it can also take the form of surveys or information gathering.

14 Oct 2019

Telesales

Telesales is a process by which companies attempt to solicit customers through telephone calls. A telesales representative will market a product using a predetermined sales pitch and may attempt to make the sale directly over the telephone or set up a meeting at a later date where the customer can make a purchase

11 Oct 2019

Outbound Call Center

At the start of every business, the goal to continue to grow stays in every business owner’s mind. The priority is to share your service or product to as many people as you can. As your business continues to run, so should your efforts to find more prospective customers. An outbound call center helps businesses make calls to clients or prospects on behalf of their business

16 Sep 2019

The differences of digitization, digitalization and digital transformation

These three terms have distinct meanings but today a lot of people get confused about them. The following article will give you a simple answer to this.

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