- Working Method: Remote Working

- Working Time: 10pm - 6am (Monday to Friday)

- Job Description:

• Provide technical support to users and project teams(onsite/remote)
• Respond in a timely manner to service issues and requests
• Provide guidance and training to users on current/new technologies, IT processes, and policies to enhance technology adoption
• Identify hardware and software solutions
• Troubleshoot technical issues
• Speak to customers to quickly get to the root of their problem
• Provide timely and accurate customer feedback.

- Job Requirements:

• Good English Communication
• Previous relevant experience in customer service/support, client services or technical support role
• Ability to provide outstanding customer service and technical support
• A keen eye for detail with a technical, logical thought process
• Deadline-focused time management skills
• Ability to maintain composure and customer focus in high-pressure situations
• Previous experience supporting apple laptops, desktops & tablets is a plus.