- Level: Middle - Senior

- Working Location: Tan Binh Dist, HCMC

- Working Time: Monday to Friday (9am - 6pm)

- Job type: Fulltime

- Language: English (Advanced) 

- Job Description:

• Provide technical support to users and project teams(onsite/remote)
• Proactively monitoring and maintaining all installed systems and infrastructure
• Liaising with vendors, regional workspaces and other IT departments for problem resolution and service delivery
• Responding in a timely manner to service issues and requests - whilst acknowledging and addressing all queries, requirements and needs with patience and empathy
• Keep the stockroom well organized and perform periodic (monthly) inventory checks to ensure all assets accurately recorded in ServiceNow
• Issuance of hardware to users, storing of returned/newly purchased hardware and utilizing ServiceNow to document and track all assets calls
• Monitoring inventory of supplies needed for operational requirements and assisting in keeping supplies stocked by relaying order requests to regional workspaces team
• Provide guidance and training to users on current/new technologies, IT processes and policies to enhance technology adoption
• Test and evaluate new technology
• Promote self-help through the self-service portals.

- Job Requirements:

• Previous relevant experience in customer service/support, client services or technical support role
• Ability to provide outstanding customer service and technical support
• A keen eye for detail with a technical, logical thought process
• Must be motivated and a self-starting individual requiring little oversight to complete tasks in a timely manner after initial direction is provided
• Deadline-focused time management skills
• Must be able to follow verbal and written directions and work in a team environment
• Ability to use discretion to determine most urgent matters that need their attention, depending on their knowledge of the business impact of the issue/request.
• Ability to maintain composure and customer focus in high-pressure situations
• Ability to use their expertise, analysis techniques and procedures, to aid in the determination of appropriate hardware and system functional specifications
• Understanding of the importance of Information security
• Previous experience supporting apple laptops, desktops & tablets. 
• Basic networking (TCP/IP, DNS, DHCP, Wired, Wireless, VPN)
• VoIP and video conferencing experience is a plus.